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FAQ

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.

Q: How long does shipping takes?

A: Our warehouses are located Right here in the USA and around the world. For domestic orders in the United States, it will normally take 5 to 21 business days.  please allow up to 30 days.

Q: Do you ship Internationally?

A: No! We Do Not ship worldwide. We Ship to the 48 States

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: How do I order on your website?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Does InthePlant and Jewelry By Sonia provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Q: Do you offer a refund if I don't like the product?

A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund page https://intheplant.com/pages/refund-policy  for complete details. If you have any additional questions that has not been addressed in our FAQ. Please contact us at Sonia@jewelrybysonia.com and we will get back to you as soon as possible.

Simply choose your style from the drop down menu on the product page then click the “Add To Cart!” button and follow the simple steps to complete your order. We’ll prepare your order and let you know when it's on its way!

Just enter your order information on the Track Order page to track your order status.

When you place an order, you have 24 hours to contact our support to request a cancellation or modification.

After 24 hours, we’ve already started working on your order and it is too late to cancel it or modify it.

To cancel an order, please provide all the details concerning the items you want to cancel as well as your order number.

To modify an order, please include all the details of your order: order number, style, size and color then specify the item you would like to change it for in your email and we’ll do our best to help you!

First, double check your spam folder and other email accounts. 


Can’t find it? No panic, just contact us and one our support team will help you!

Need help finding the perfect fit? Use the sizing chart information provided on our product pages.

If you don’t love your product, we’ll take it back within 30 days! All of our products are carefully inspected for quality and we will reprint any flawed apparel, free of charge. Please see our return and refund policy for further details.

We accept Visa, Mastercard, AMEX, Discover, JBC and Diners Club cards as well as PayPal.

Just after your order has been successfully placed.

All our prices are in US dollars. 

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Delivery of your orders may take up to 1-2 full business days to be processed, picked and packed before it is shipped.

PLEASE ALLOW US 7 TO 20 BUSINESS DAYS FOR YOUR ORDER TO ARRIVE. Orders placed during a sale may take a little more time to process in our warehouse due to high volume. We will try our best to get your products to reach to you as soon as possible.

A Tracking Number will be sent to you by email a few days after your order has been placed. If you haven’t received your tracking number within the time frames below, please contact our help support team  and we’ll be happy to assist!

Apparel: 2-4 business days

Please note: 
It may take up to 24h for your package to show up in the forwarder's tracking system. 
For International orders, tracking information is available until the package leaves its country of origin. After that, there is no further tracking.

If your item has not arrived within 30 days please contact our support team. 

Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method. Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility. 

If it's within 24hrs please contact our support team.

Please note: every single item on our store  is print to order, we can’t exchange your product if your item is in production. But, your satisfaction is our priority and we will do our best to find a solution that will make you happy! Please contact our support team for assistance.

You’re not in love with your product, we’ll take it back! All of our products are carefully inspected for quality and we will reprint any flawed apparel, free of charge. Please see our return and refund policy for  further details.